Last Updated: 15/11/25
Welcome to the official website of Fllad Resort and Spa (“we”, “our”, “the Hotel”). By accessing or using our website (the “Site”), you agree to comply with these Terms of Use. Please read them carefully. If you do not agree with these terms, you should not use the Site.
These Terms of Use are governed by the laws of the Republic of Albania.
1. Acceptance of Terms
By using this Site, you confirm that:
- You are at least 18 years old, or using the Site with parental/guardian consent
- You agree to be bound by these Terms of Use and all applicable laws
2. Use of the Website
You may use the Site for:
- Browsing hotel information
- Checking availability
- Making reservations
- Contacting the hotel You agree not to:
- Use the Site for unlawful or fraudulent purposes
- Attempt to gain unauthorized access to the Site or its servers
- Interfere with the operation of the Site
- Copy, reproduce, or modify Site content without written permission
3. Booking and Reservations
When making a reservation through the Site:
- You agree to provide accurate, complete, and truthful information
- You are responsible for ensuring all details are correct
- You agree to comply with the hotel’s cancellation, payment, and check-in policies The Hotel reserves the right to:
- Refuse or cancel bookings in cases of suspected fraud or incorrect information
- Modify room availability and prices at any time
4. Intellectual Property
All content on the Site, including:
- Text
- Photos
- Logos
- Designs
- Layout
- Branding
is the property of Jona Hotels Management or licensed third parties and is protected by copyright and intellectual-property laws.
You may not use any content without written permission
5. Privacy and Data Protection
Our website may use cookies to:
- Improve your browsing experience
- Remember your preferences
- Analyze website traffic
You may disable cookies in your browser settings, but doing so may limit certain features of the site.
6. Third-Party Services and Links
We may share your data only with:
- Booking and reservation systems
- Payment processors
- IT and website service providers
- Public authorities, only when required by law
All third-party partners are required to comply with Albanian data-protection standards.
7. Disclaimer of Liability
The Hotel strives to keep the Site accurate and up to date; however, we do not guarantee:
- Error-free content
- Availability of the Site at all times
- Accuracy of third-party information
To the fullest extent permitted by Albanian law, Merko Hotel is not liable for:
- Losses arising from website downtime
- Technical issues
- Incorrect information provided by third parties
- Any indirect, incidental, or consequential damages
8. Limitation of Use
The Hotel may suspend or restrict access to the Site at any time for:
- Maintenance
- Security reasons
- Misuse or breach of these Terms
We may also block IP addresses or users who violate the Terms.
9. Changes to the Terms
We may update or modify these Terms of Use at any time.
Changes will take effect once posted on this page, with an updated “Last Updated” date.
Your continued use of the Site indicates acceptance of the revised terms.
10. Governing Law and Jurisdiction
These Terms of Use are governed by the laws of the Republic of Albania.
Any disputes shall be resolved by the competent courts of Albania.
11. Contact Information
For questions about these Terms or the website, contact us:
Fllad Resort and Spa
Email: fllad@albania-hotels.com Phone: +355 69 209 2516
Address: Bulevardi I Pishave, Golem 2504